Starting your journey with us, we'll ask you to verify your account using a mobile device that accepts SMS messages. If you have a landline or internet phone number (TextNow, Google Phone, or Text Free), you won't be able to receive a code*.
Troubleshooting tips:
Didn't receive a 6-digit code?
- Wait for the SMS timer to expire before trying to resend the code.
- Make sure you entered the correct phone number
Receiving an Invalid Phone Number Error?
- You've created too many accounts within a given time period and are being blocked. Contact us here so we can take a look.
- You might have a phone with a country code where Plenty of Fish is unavailable, we also won't be able to send you a code to verify your account. Send us a message instead.
Being asked to verify every time you log in from the same device?
- We use cookies to save your login from a trusted device. If you clear your cookies, you will be asked to verify every time.
- If you use Private Browsing like Incognito Mode or a VPN you will need to verify on each login to Plenty of Fish.
Curious about why we use 2FA? You can read all about Two-Factor Authentication (2FA).
Still stuck? Send us a message
- Need more help? You can reach out by simply filling out our contact form.
- If you're contacting our team for any membership or billing-related questions, just be sure to email from the registered email on your account (otherwise we can't verify it's you, meaning that we can't share account-specific information with you!).
Law Enforcement Only
If you're a law enforcement official and need to get in contact with our team, please submit a request via our portal here: MG Law Enforcement Portal. To access the portal, you will be prompted to create an account before you can submit a request.
Note: The portal is for authorized law enforcement and government officials. We will not respond to requests from non-law enforcement officials.