If you're curious about why we ask you to verify your account (either when creating it, or before you can access Plenty of Fish on multiple devices), or you want more information on the steps to verify your account, you can read all about Two-Factor Authentication (2FA).

In order to verify your account, you need to have a mobile phone number. Unfortunately, landlines and internet phone numbers won't cut it here.

Troubleshooting steps

If you are having issues verifying, try the following:

1. Restart your smartphone by turning it off for at least 30 seconds before turning it back on.
2. Delete and redownload the Plenty Of Fish app.
3. Have a test SMS message sent to your phone from a friend or family member, exactly as you entered it when signing up, including the country code.

Didn't receive the 6-digit code by SMS?

• Wait for the SMS timer to expire before trying to resend the code.
• Don't try to guess the code! You can be locked you out for an extended period of time for getting it wrong.

Note: Your carrier may charge you to receive SMS messages.

Receiving an Invalid Phone Number Error?

Here are some reasons you may be receiving the error:

• Plenty of Fish requires a mobile phone that can receive text messages to verify an account. This means we don't support landlines, internet or VoIP lines, or the use of one-off messaging services.
• If your phone number uses an area code for a country where Plenty of Fish is unavailable, we also won't be able to send you a code to verify your account.
• If you've created too many accounts within a given time period, you'll have to wait a period of time before that number can be used to verify accounts.  If you need to take a short break from Plenty of Fish, considering Hiding Your Profile instead of deleting it.

For security sake, the number you enter should belong only to you, to keep access to your profile secure at all times.

Being asked to verify every time you log in from the same device?

Typically, we only ask you to verify once for each new device.

• To determine whether your device is trusted, we use a cookie to store a piece of data. If your browser does not store cookies, or you set it to not accept them, you will be asked to verify every time you log in.
• If you use Private Browsing or Incognito Mode while online, you will need to verify on each login to Plenty of Fish.

If you don't want to verify with each login, we encourage you to allow your browser to accept cookies and don't use a private browsing, incognito mode, or any method to mask your IP address.