We're ecstatic that you want to join the POF community, but if you're having issues creating an account, we want to solve that asap! Signing up should be a breeze, but if you are running into any of these issues below, give us a shout so we can dive into this for you.
- You're being asked to provide an SMS code to verify your account and you don't have one, or are getting an invalid error when you do
- You get an error that you have already an account registered to the email address
- You can't press next on any of the sign-up pages
- You just registered for an account but now you can't log in
Not having any of these issues? Feel free to reach out to us for help and include as much detail as possible about your issue so that we can best look into it.
- Need more help? You can reach out by simply filling out our contact form.
- If you're contacting our team for any membership or billing related questions, just be sure to email from the registered email on your account (otherwise we can't verify it's you, meaning that we can't share account specific information with you!)
- In addition, you can reach us via live chat support by clicking Support in the lower right-hand corner of this page. We're online between 10am -2pm PST. Wait times can vary based on customer volume, but we'll always be sure you know your position in the queue.