We hope you're able to dive right into the benefits of your upgraded membership right away, but if you're not seeing your membership on your account - don't fear! You can restore your purchase using the following steps:
- Open the app, and click on the overflow menu
- Select Settings
- Select Restore Purchase and follow the Apple prompts to enter your account information.
- Log Out of the Plenty Of Fish app (found under Settings, and Log Out) and then log back in again.
- Check the status of your account by going back to the overflow menu and selecting Account in the drop-down menu. You should now see your upgrade.
Still not seeing the purchase on your account?
All hope is not lost! If you still don't see your upgrade after following the steps above, you'll need to reach out to Apple for a refund via your iOS App Store account (aka your Apple ID). As much as we'd like to help provide you with your refund, changes to an upgrade purchase through Apple can unfortunately only be made through their customer service, and not via Plenty of Fish. Once refunded, you can make your purchase directly on POF.com, and there should be no delay in receiving your upgraded membership.
Please also keep in mind that upgrades cannot be transferred to new accounts. If you deleted an upgraded account, it will not appear on a newly created account, even after trying the "Restore Purchase" option - we're sorry this isn't an option!