Account takeovers generally happen because people have accessed your login information.

That can happen in a few ways:

Did someone send you a link, and you clicked on it? Did you have to re-enter your login and password?

• You will never need to click on a link from another user or login elsewhere to access additional features on Plenty of Fish. These fake links are used for stealing your credentials.

Are you using a password that is easy to guess?

• Practice good password security: use a mix of letters, numbers, capitalization, and symbols. The longer the password is, the better.

Do you use the same password on several other sites?

• If you use the same password on several sites or services, then your accounts on all of them have the potential to be taken over if one site has a security breach. Lists including your email address and passwords can be sold to bad actors who will try your password on lots of different sites until they find one that works. 

Your Plenty of Fish account may have been taken over if you see the following:

• Your profile photos or essays have disappeared or been replaced
• Your password is no longer working
• The email address on your account has been changed
• You see purchases or subscription changes (Note: we never display your full billing information, even if you are logged into your account, and all billing information is stored in partial/ encrypted forms)
• You see conversations that you did not participate in 

We can assure you that Plenty of Fish is secure. All passwords on Plenty of Fish are encrypted and not even support staff can see what they are.

If you received a notification that we noticed suspicious activity on your account

• We’ve already locked out anyone using your account, please change your password as soon as possible.

If you suspect your account has been taken over and have not gotten an email from us

Step 1. Make sure the email address on your account is still yours. If your email address has been changed, please contact us.

Step 2. Change your password 

• Use a unique password that has not been used anywhere else before
• Practice good password security: use a mix of letters, numbers, capitalization, and symbols. The longer the password is, the better. 

To do this:

Option One: Go to the password reset page and enter your email address. This will automatically log you out, change your password, and send you a login link to choose a new password.

Option Two: Go to your Account Settings page and choose a new password. 

• On the web: https://www.pof.com/settings
• On the apps: Tap on your profile, then on Account Settings 

Step 3. Add your phone number to your account for Two-Factor Authentication

Please let us know by contacting us if you need additional help.

• If the email address on your account has been changed, and you can't change it back

• If you need a refund for purchases made under your account
• If you can't log into your account again