We may lock any account or place temporary limitations on certain account features if an account appears to be compromised or in violation of the Community Guidelines or Terms of Service. If you log in or open your app and see a message that your account is locked or that some of your account features have been limited, follow the instructions to restore it or continue reading for more information.
Your account has been locked for security purposes
If you are logged in to your account and see a message that your account has been locked for security purposes, this means that we have detected suspicious behaviour, and it appears as though your account may have been compromised.
To unlock your account, please secure it by changing your password now.
If you have an email address associated with your account, we also sent instructions to that address. If you don’t see an email from us, please check your spam, junk folders.
Contact our support team if you need additional help unlocking your account.