Messages aren't sending? Messages disappearing? Not to worry, we won't leave you stranded. Check out these tips below.
- You haven't mutually matched with them. Try swiping on Meet Me to match with members, once the feeling is mutual, why not strike up the courage and make the first move?
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You have unlimited replies to existing conversations, but if you're trying to message someone brand new, your membership might limit you from sending that first message.
(Don't worry, refer to step 1 to start swiping and matching for those unlimited conversations!) -
A profile picture is needed in order to talk to other members. We want you to show off your best features, so having a high-quality profile image is required for all members before messaging and matching!
Or, if you're looking to send more messages without putting in the work (aka swiping), upgrading may be your best choice!
Not getting any messages in return? Get in touch with us and we'll take a look!
- Need more help? You can reach out by simply filling out our contact form.
- If you're contacting our team for any membership or billing-related questions, just be sure to email from the registered email on your account (otherwise we can't verify it's you, meaning that we can't share account-specific information with you!).
Law Enforcement Only
If you're a law enforcement official and need to get in contact with our team, please submit a request via our portal here: MG Law Enforcement Portal. To access the portal, you will be prompted to create an account before you can submit a request.
Note: The portal is for authorized law enforcement and government officials. We will not respond to requests from non-law enforcement officials.