In-app purchases are billed a little differently - when you purchase an upgrade directly through the app, your billing details and credit card info are linked directly to your Apple account/Apple ID. Since the final payment went through Apple Pay, our POF team doesn't actually have access to refund you.
The good news is that you can contact Apple to see if you're eligable for a refund. You can use any device with a web browser to request a refund.
Here is How to request a refund from Apple
- Go to reportaproblem.apple.com.
- Tap or click "I'd like to," then choose "Request a refund."
- Choose the reason why you want a refund, then choose Next.
- Choose PlentyofFish subscription, then choose Submit. If you were charged for a subscription that you no longer want, you can also cancel the subscription.
More Questions?
You can use this link to contact Apple directly.
- Need more help? You can reach out by simply filling out our contact form.
- In addition, you can reach us via live chat support by clicking Support in the lower right-hand corner of this page. We're online between 8 am -1:30 pm PST. Wait times can vary based on customer volume, but we'll always be sure you know your position in the queue.