We know in the online world, some folks experience harassment, bullying, and unwanted sexual messages, and we also know that the ability to report bad behavior is a key part of feeling safe while online. Whether something is big or small, our Support teams are here to support you in any way we can.
Need help making a report? You can find more information about how to make a report here. If you need additional support after or before you make a report, we are always here to listen.
Reporting Reason
Once you’ve hit “Report Profile,” we’ll ask you to give us a reporting reason from a list of options. This will depend on the kind of report you are making. You'll have different options depending on the kind of report that you are making. You can pick the option that best lets us know why you’re reporting this member (you’ll be able to leave comments too).
Report Details
We know it can be upsetting to provide more details in some cases. So you are always free to provide as little or as much detail as you feel comfortable sharing. If you do want to share more information, you can give us more info in your report under “Incident Details," and if we need more information, we will reach out to you.
- Once you’ve reported someone, you might want to block them too (we don’t blame you). Once you block them, the conversations will be deleted when you block someone. Make sure you grab screenshots of key conversations before you block them.
After Reporting
After you send your report through, you’ll see a confirmation in your messages. We’ll reach out if we need any other info from you.
- Need more help? You can reach out by simply filling out our contact form.
- If you're contacting our team for any membership or billing related questions, just be sure to email from the registered email on your account (otherwise we can't verify it's you, meaning that we can't share account specific information with you!)
- In addition, you can reach us via live chat support by clicking Support in the lower right-hand corner of this page. We're online between 8am -1pm PST. Wait times can vary based on customer volume, but we'll always be sure you know your position in the queue.