We’re committed to creating a relaxed and easy-going community here. Your privacy and safety are the most important things to us (aside from connecting you with awesome people!), and we know that you're putting your trust in us when you join our community.
We believe being able to report someone for bad behavior is a core part of feeling safe on POF. We always take your reports seriously, and before you send in a report, just double-check that it’s relevant by reading our Community Guidelines.
One thing we don’t tolerate is malicious or discriminatory reports against other members. Fair warning, we do everything we can to keep our community honest and authentic. If you feel someone is maliciously reporting your account, feel free to contact us, and we would be happy to look into your account.
Need help reporting an account? Check out how to make a report here.
- Need more help? You can reach out by simply filling out our contact form.
- If you're contacting our team for any membership or billing related questions, just be sure to email from the registered email on your account (otherwise we can't verify it's you, meaning that we can't share account specific information with you!)
- In addition, you can reach us via live chat support by clicking Support in the lower right-hand corner of this page. We're online between 10am -2pm PST. Wait times can vary based on customer volume, but we'll always be sure you know your position in the queue.