If you’re having trouble reporting someone via the app or website, you can contact our customer support team directly.
- Need more help? You can reach out by simply filling out our contact form.
- If you're contacting our team for any membership or billing-related questions, just be sure to email from the registered email on your account (otherwise we can't verify it's you, meaning that we can't share account-specific information with you!)
- In addition, you can reach us via live chat support by clicking Support in the lower right-hand corner of this page. We're online Monday - Friday between 10am - 2pm PST. Wait times can vary based on customer volume, but we'll always be sure you know your position in the queue.
Law Enforcement Only
If you're a law enforcement official and need to get in contact with our team, please submit a request via our portal here: MG Law Enforcement Portal. To access the portal, you will be prompted to create an account before you can submit a request.
Note: The portal is for authorized law enforcement and government officials. We will not respond to requests from non-law enforcement officials.