What is Selfie Verification?
Basically, you take a photo of your face when prompted in the app, and then we can confirm it’s really you!
Selfie verification is a feature we’re rolling out to keep our members feeling safe and comfortable on the app. It’s no secret that some people may not be who they say they are online. We’re trying to make it easier for all you real humans to verify you’re, well…real.
Why Should I Verify My Profile?
When you verify yourself, you’ll get a badge for your profile that tells anyone looking at it that your photos are real and you’ve taken the time to prove it. That means other members will feel more confident chatting and meeting up with you. As much as verification helps us make sure you are who you say you are, the real benefit is for you and the people you’re chatting with.
Why am I being asked to Selfie Verify my account?
We do this to ensure that a member is who they say they are. Simply put, the more verified profiles there are, the more comfortable everyone will be, which makes things better all around.
How Does Selfie Verification Work?
Upload a primary profile photo (your main image) to start the verification process, and we’ll use it to compare to your video selfie. If you change your main photo later, you’ll need to verify again.
How to Verify your Profile:
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Go to Profile > tap the Safety Toolbox on the top right (shield with a heart) > Get Verified
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Enable camera access if prompted.
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Center your face in the oval and tap I'm Ready to start the video selfie.
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Follow the on-screen cues for the facial scan. When you’re in the right spot, you’ll see the app take a quick scan of your face.
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The system will match your selfie to your profile photo. If it’s a match, you’ll see a Success screen, your check mark is on the way!
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If there's no match, you may need to try again.
Note: Your selfie is only used for verification and won’t appear on your profile. If you want to know more, you can check out our Selfie FAQ.
Can I Remove my Profile Verification?
To remove your verified badge, change or delete your main profile photo.
Need Help?
If you need any help verifying your profile, our Care team is always on deck. The quickest way to get in touch with us is by sending through a support ticket.