uIf you're making a purchase that's a subscription, you'll be charged for the full membership right up front. We'll show you the monthly breakdown too, so you can see the cost savings if you purchase a longer membership. You will be rebilled until you turn off your subscription status. You can disable renewals/turn your rebill off in the apps, or on a desktop computer by going to Manage Account.
Your subscription will be active until you tell us you don't want to re-subscribe. Make sure to turn your subscription status off at least 24 hours before the expiry of your current membership.
Check out the examples below:
| Membership Length | Renewal Period |
| 1-week Membership |
Renews every week, 7 days after the day you made your original purchase. If you subscribed on April 6, your membership would renew on the 13th. |
| 1-month Membership |
Renews once a month, on the day you made your original purchase. If you subscribed on April 6, your membership will renew monthly on the 6th day of the month. |
| 2-month Membership |
Renews every two months on the same date you made your original purchase. If you subscribed on April 6, your membership will renew on June 6. |
| 3-month Membership |
Renews every three months on the same date you made your original purchase. If you subscribed on May 6, your membership will renew on August 6. |
| 6-month Membership |
Renews every six months on the same date you made your original purchase. If you subscribed on August 6, your membership will renew on February 6. |
Note: you can cancel your subscription anytime to prevent future charges. Your Membership will still be active for the remainder of your 30/60/90 day cycle. For more information, click here: How do I cancel/update my subscription?
Please note that deleting your account or the app does not cancel your subscription.
- Need more help? You can reach out by simply filling out our contact form.
- If you're contacting our team for any membership or billing-related questions, just be sure to email from the registered email on your account (otherwise we can't verify it's you, meaning that we can't share account-specific information with you!).
Law Enforcement Only
If you're a law enforcement official and need to get in contact with our team, please submit a request via our portal here: MG Law Enforcement Portal. To access the portal, you will be prompted to create an account before you can submit a request.
Note: The portal is for authorized law enforcement and government officials. We will not respond to requests from non-law enforcement officials.