If you're making a purchase that's a subscription, you'll be charged for the full membership right up front. We'll show you the monthly breakdown too, so you can see the cost savings if you purchase a longer membership. You will be rebilled until you turn off your subscription status. You can disable renewals/turn your rebill off in the apps, or on a desktop computer by going to Manage Account.
Your subscription will be active until you tell us you don't want to re-subscribe. Make sure to turn your subscription status off at least 24 hours before the expiry of your current membership.
Check out the examples below:
|Membership Length||Renewal Period|
Renews once a month, on the day you made your original purchase.
If you subscribed on April 6, your membership will renew monthly on the 6th day of the month.
Renews every two months on the same date you made your original purchase.
If you subscribed on April 6, your membership will renew on June 6.
Renews every three months on the same date you made your original purchase.
If you subscribed on May 6, your membership will renew on August 6.
Renews every six months on the same date you made your original purchase.
If you subscribed on August 6, your membership will renew on February 6.
Note: you can cancel your subscription anytime to prevent future charges. Your Membership will still be active for the remainder of your 30/60/90 day cycle. For more information, click here: How do I cancel/update my subscription?
Please note that deleting your account or the app does not cancel your subscription.
- Need more help? You can reach out by simply filling out our contact form.
- If you're contacting our team for any membership or billing related questions, just be sure to email from the registered email on your account (otherwise we can't verify it's you, meaning that we can't share account specific information with you!)
- In addition, you can reach us via live chat support by clicking Support in the lower right-hand corner of this page. We're online between 8am -1pm PST. Wait times can vary based on customer volume, but we'll always be sure you know your position in the queue.