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Manage My Subscription & Account Issues

Answers to your questions about our POF membership!
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    • Why we share across Match Group companies
    • Your privacy rights
    • How can I tell if my account was compromised?
    • Unsubscribe from emails
    See all 14 articles
  • POF Membership
    • Benefits of a POF Plus or POF Premium upgrade
    • Everything you need to know about our new membership tiers: POF Plus and POF Premium
    • Changing from POF Plus to POF Premium
    • Accepted payment methods
    • Canceling or refunding your paid subscription
    • When will my membership renew?
  • Account Issues
    • Resetting your password
    • I can't log in to my account
    • Working with our partners
    • Why did I receive a warning on my account?
    • Two-Factor Authentication (2FA)
    • Why can't I register?
    See all 8 articles
  • Trouble with your membership
    • Can I restore or transfer my upgraded membership to my new account?
    • Can't access my POF membership
  • Issues with billing and payment
    • Duplicate or incorrect charges
    • Trouble completing a purchase
    • Removing your credit card info from POF
    • Purchase and payment terms
  • Third-party purchases
    • Turning off your rebill status for Google Play purchases
    • Turning off your rebill status for Apple/iOS purchases
    • Turning off your rebill status PayPal purchases
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