Submit a request

*If you're a POF or POF Live! member and need support with your account, be sure to contact us from the email registered to your account, otherwise we won't be able to verify that it's really you, and we won't be able to share any account specific details! Select one of the options below to submit your request.

Your email address

First and Last Name

What are you writing in about?

Does the content you are reporting include or relate to any of the following:

Check all that apply

Explain why you believe the content is illegal.

For example, state the crime, applicable law(s), or other information that would help us confirm the illegality of the content.

I confirm that I am a resident of the EU or the EEA

Additional comments

(if you have no additional comments, please type N/A in the box)

I affirm that, to the best of my knowledge, the information I am providing is accurate and complete.

Attachments

Add file or drop files here

Please visit one of the following pages for answers to your question:

Help Center

At Plenty of Fish, we want you to Be Kind, Be Respective, Be Safe, and Be Real. Accounts found violating our Community Guidelines or Terms of Use may be deleted and permanently banned. We take violations of our policies seriously and do not have an appeals process to re-review these accounts.

While we cannot guarantee someone will be available to review your information, if after reviewing our Community Guidelines or Terms of Use you feel your account was incorrectly removed, please know you are welcome to contact us using the below form.

If you can't login, please try resetting your password.

Or, if you may have the incorrect username, please go to POF.com and try entering the email address registered to your account in the username field, along with your password.

If you still can't login, please contact us using the below form, and include your username. (Please do NOT send us your password - you should never disclose that to anyone, including Plenty of Fish.)

If you believe your account was compromised, we first ask that you try to change your password. When changing your password, please ensure you choose a new password not used on any other online site.

If you're still having an issue, or are unable to reset your password and login, please contact us below. Be sure to include your username, and whether you attempted to reset your password, and any other details you might have.

You can delete your account by following the instructions found in the article Removing Your Plenty of Fish Account.

After an account is closed the data is disposed of in accordance with our Privacy Policy.

If you still need assistance, please feel free to contact us below.

While Plenty of Fish cannot change the phone number on your account, you can edit it yourself on the verification page. For instructions, please see the Help Center article on Changing Your Verification Phone Number.

If you do not remember your previous phone number, unfortunately, you will not be able to verify your account or change the phone number. However, we'd be happy to close the account for you so that you may open a new one.

If you need assistance closing your account because you are unable to change the phone number on file, please fill out the form below.

You may delete your account by following the instructions found here.

If you're having any issues, please let us know.

We're sorry to hear you're having an issue registering with Plenty of Fish!

So that we can best look into your issue, please provide as much detail as possible on what is happening when you attempt to create an account.

If you can't login, please try resetting your password.

Or, if you may have the incorrect username, please go to POF.com and try entering the email address registered to your account in the username field, along with your password.

Purchases on Plenty of Fish are final, and we don't offer refunds. You can find our refund policy listed in our Terms of Use.

If you made this purchase via iTunes, please know only Apple can issue a refund. You can contact Apple Support to inquire on whether your purchase is refundable.

Purchases on Plenty of Fish are final, and for the most part we don't offer refunds. You can find our refund policy listed in our Terms of Use.

If you've reviewed our Terms of Use and believe you're eligible for a refund, please contact us and we'd be happy to look into it.

If you made this purchase via Google Play, please know only Google can issue a refund. You can contact Google Play to inquire on whether your purchase is refundable.

Purchases on Plenty of Fish are final, and for the most part we don't offer refunds. You can find our refund policy listed in our Terms of Use.

If you've reviewed our Terms of Use and believe you're eligible for a refund, please contact us and we'd be happy to look into it.

Purchases on Plenty of Fish are final, and for the most part we don't offer refunds. You can find our refund policy listed in our Terms of Use.

If you've reviewed our Terms of Use and believe you're eligible for a refund, please contact us and we'd be happy to look into it.

If you made this purchase via iTunes, please know only Apple can issue a refund or make an adjustment.

You can contact Apple Support for further assistance.

If you made this purchase via Google Play, please know only Google Play can issue a refund or make an adjustment. You can find more information here.

If your purchase was directly through Plenty of Fish please fill out the below form and let us know what membership length you had intended to purchase. If we're able to adjust it for you, we'll be happy to help.

Please fill out the below form and let us know what membership length you had intended to purchase. If we're able to adjust it for you, we'll be happy to help

If you purchase was made via iTunes your subscription will need to be cancelled via iTunes.

Please contact Apple Support for assistance, or, you can find instructions here.

Plenty of Fish memberships are subscriptions. You can cancel the subscription at any time in your Account page. For instructions on how to cancel your subscription on your account page, please visit the Help Center article Updating Your Subscription.

If you need to make changes to a purchase made via Google Play, you can do so within your Google Play account. You can find more information on how to do that here.

Plenty of Fish memberships are subscriptions. You can cancel the subscription at any time in your Account page.

For instructions on how to cancel your subscription on your account page, please visit the Help Center article on Updating Your Subscription.

I'm sorry to hear you're having an issue with your purchase! Please try logging out of your account, and log back in.

If you're still having trouble, please send us details of your issue so that we can best look into it.

I'm sorry to hear you're having an issue with your purchase! Please try logging out of your account, and log back in.

If you're still having trouble, please send us details of your issue so that we can best look into it.

I'm sorry to hear you're having an issue with your purchase! Please try logging out of your account, and log back in.

If you're still having trouble, please send us details of your issue so that we can best look into it.

I'm sorry to hear you're having an issue with your purchase! Please try logging into your account at POF.com.

If you're still having trouble, please fill out the form below and let us know what you're trying to purchase and any error messages you're seeing.

I'm sorry to hear you're having an issue with your purchase! Please try logging into your account at POF.com.

If you're still having trouble, please fill out the form below and let us know what you're trying to purchase and any error messages you're seeing.

I'm sorry to hear you're having an issue with your purchase!

Please fill out the form below and let us know what you're trying to purchase and any error messages you're seeing.

If you have an account on Plenty of Fish, you can report a member directly from their profile.

On the app: Click the overflow menu, and select "Report Profile".

On the web: Select "Report User" when viewing the account.

If you do not have a Plenty of Fish account or need to provide more information (like attaching a screenshot) please fill out the form below and include the full username of the profile so that we can properly identify and investigate.

If you are in danger or the victim of a crime, please contact your local law enforcement for help.

To report the profile to Plenty of Fish, please provide any relevant information. Where possible, please provide the full username of the account or screenshot of the profile so that we may identify and investigate.

Please provide the full username or a screenshot of the profile impersonating you so that we can identify and investigate the account.

If you're aware of someone else being impersonated, please contact them so that they can reach out to us directly.

If you believe your account was compromised, we first ask that you try to change your password. When changing your password, please ensure you choose a new password not used on any other online site.

If you feel that someone is in immediate or physical danger, please contact your local law enforcement for help.

If you or someone you know is in emotional or suicidal distress, there are people who can help, listen, offer support, and provide guidance on whatever you may be dealing with.

In the US: Call the National Suicide Prevention Lifeline at 1-800-273-TALK (8255), a 24-hour, toll-free, confidential suicide prevention hotline.

Outside of the US: Please visit The International Association for Suicide Prevention's website to locate resources and crisis centers throughout the world.

If you’d like to report a safety concern directly to us, please fill out the form below.

Please fill out the form below with details about your request

Some of your questions may already be answered in our Privacy Policy.

If you don’t find what you’re looking for, please feel free to contact us below.