Can't access my POF membership
If you recently updated or restored your phone and you are not seeing your membership on your account - don't fear! You can restore your purchase using the following steps. If you opened a new account and aren't seeing your purchase, you're in the wrong place! You can head over here.
Restoring your in-app purchases
*Restoring your purchase is possible if you're using the same POF account. (You can't restore a purchase from a previous profile to a newly created profile.)
- Click on your profile photo on the top right
- Select Manage Account
- Select Restore Purchase and follow the Apple prompts to enter your account information.
- Log Out of the Plenty Of Fish app (found under Settings, and Log Out) and then log back in again.
- Check the status of your account by going back to the overflow menu and selecting Account in the drop-down menu.
- You should now see your upgrade :)
If you try to restore and nothing happens or you get an error
- Make sure that you're signed in with the same Apple ID that you used to make the purchase.
- Restart your device:
Still having issue? All hope is not lost! If you still don't see your upgrade after following the steps above, you'll need to reach out and report a problem to Apple.
- Need more help? You can reach out by simply filling out our contact form.
- If you're contacting our team for any membership or billing-related questions, just be sure to email from the registered email on your account (otherwise we can't verify it's you, meaning that we can't share account-specific information with you!).