Trouble completing an Apple purchase
An issue with a payment method
If you’re having trouble with your payment method, please visit this page for more info.
“Purchase failed” error message (iOS)
If you’re seeing an error that says “Purchase Failed,” this means your Apple ID is already associated with an active subscription on a different PlentyofFish account. Each Apple ID can only be tied to one PlentyofFish account and one subscription at a time.
Before you can purchase a PlentyofFish subscription on your new account, you need to delete your old one first. Deleting your account will permanently delete your matches, messages, and other info associated with it.
- Sign in to the PlentyofFish account you’d like to delete
- Tap the profile icon
- Go to Settings
- Scroll down and select Delete Account
Still having trouble?
Whether you’re experiencing trouble with a purchase in the app we’d like to know about it. Please write to us with a screenshot or details about the issue so our team can look into it.