Selfie FAQ – Plenty of Fish

How does Selfie Verification work?

Selfie Verification consists of one simple step: taking a quick video selfie. You will receive "selfie verified" status if the person in your video selfie passes both the Liveness Check and 3D Face Authentication steps.

The Liveness Check scans the face in your video and helps us confirm that the video was taken by a real, live person, and that it was not digitally altered or manipulated. 3D Face Authentication detects your face in your video selfie and your profile photo, and extracts facial geometries using facial recognition technology to generate a unique number or facial geometry “template.” These templates are used to check whether the person in your video selfie is the same person as in your profile photo.

Your facial geometry templates are deleted within 24 hours. Your video selfie is deleted and is not added to your profile, but we keep the screenshots from the selfie for the purpose of auditing and managing this feature.

How do you use my Selfie Verification information?

We will only use your facial recognition information for the purposes of Selfie Verification. Your video selfie itself is not stored, and is deleted immediately after you complete Selfie Verification. The two screenshots we take from your video selfie are used only for the purposes of auditing and managing this feature.

To perform the Selfie Verification process, we share your facial geometry data and screenshots with Match Group, LLC., a Match Group company which operates this feature upon our instructions and on our behalf, as our service provider. They store and use your facial geometry data and screenshots on their Amazon Web Service (AWS) instances. This information and screenshots are deleted from their Amazon Web Services instances in the timeframes laid out below under “What will you keep after Selfie Verification is complete?” If you want to learn more about AWS’s privacy practices, you can click here. We do not share your facial geometry information and screenshots with any other third parties.

What will you keep after Selfie Verification is complete?

We will keep two screenshots from the video selfie process. We retain this information for the life of your account to audit and manage our Selfie Verification feature. These screenshots are deleted upon account closure, in accordance with our Privacy Policy. We do not keep your video selfie.

Under what legal authority do you process the Selfie Verification information?

We process the Selfie Verification information only with your consent.

What is Plenty of Fish’s Policy for the retention and destruction of biometric information?

Retention

Biometric information—namely, facial geometries that allow us to conduct facial recognition on your video selfie and profile photo for the purposes of completing Selfie Verification. Once your Selfie Verification is complete, the biometric information is deleted.

Destruction

When Plenty of Fish deletes the biometric information following the completion of the Selfie Verification processes, it is permanently purged from its systems and can no longer be retrieved.

How do I find more information about Plenty of Fish’s data practices, including my privacy rights?

Visit our Privacy Policy to learn more about our privacy practices, including the Your Rights section.

What if I have another question?